Most software is used in a business context, so most victims of bad interaction are paid for their suffering. Their job forces them to use software, so they cannot choose not to use it--they can only tolerate it as well as they can.

The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How To Restore The Sanity by Alan Cooper, Paul Saffo (Foreword)

ISBN: 0672316498 Page: 34 This book is available from Amazon