Programming today is a race between software engineers striving to build bigger and better idiot-proof programs, and the Universe trying to produce bigger and better idiots. So far, the Universe is winning.
There are only two industries that refer to their customers as "users".
The most important property of a program is whether it accomplishes the intention of its user.
A primary cause of complexity is that software vendors uncritically adopt almost any feature that users want.
Any fool can use a computer. Many do.
Software sucks because users demand it to.
Users who want critical bug fixes and new features without actually upgrading their software also want magic flying candy-dropping ponies.